No product would be considered
good unless it was backed by trained personnel and a huge supply of
repair parts. With Taylor that's exactly what you get when you buy our
machines.
From our spare parts in our
extensive depot, we prepare and ship parts globally at the demand of our
customers. We dispatch by land, sea and air, and major terminals and
ports are close by. This helps speed the shipment process that, at the
end of the day, speeds your replacement parts along to you.
Our people are carefully
trained in responding to any problems or situations that require factory
expertise. Our parts-support people remain focused on their specific
job and their specific customer base. Our parts-personnel understand the
"tricks" of international shipments and the need to get parts prepared
properly and quickly.
Our service technicians are
well trained and experienced in the complete Taylor line of products.
Whether it be the very basic forklift truck, or the more complex reach
stacker, our service-personnel are available to either discuss by phone
or on site your problems and requirements.
We do not "switch vendors" all
the time so as to get only the lowest price. Our customers want good,
consistent and AVAILABLE part supplies. We understand that, and we don't
make changes in the production that would cause problems at the support
end.
Finally, we use only well known,
commercially available vendor components in our lift trucks. In fact, many of
our components can be sourced locally in most countries around the
world. We understand that you need machines to operate at times when we
may not be immediately available to take your call. Having local repair
access gets you back and operating until we get our part to you.
