Access to a Real Person is Key to Customer Service

April 4, 2018

How do you define customer support? When you have a question, sometimes you just need to speak to a real person in real time. Detailed and urgent questions are many times best communicated in a phone conversation. But auto-answering phone prompts are annoying, complicated, and a waste of your precious time. At Taylor Machine Works […]

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Don’t be let down with broken lift chain.

May 22, 2017

7 FAQs to make sure yours is UP for the job. Replacing lift chain is no small endeavor. Yet it’s important to get it right – both in ordering the correct part and in proper installation. It is also important to understand that not all leaf chains are created equal. Chain size, construction, and materials […]

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4 Ways Taylor Ensures Customer Satisfaction

March 15, 2017

We’re the problem solving experts. At Taylor International we take your problems seriously. Our goal is to keep your trucks running strong 24/7/365. The only way we know how to meet that expectation is to provide you with nothing less than outstanding customer support. We do it by having the right process in place and […]

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Want to extend the life of your tires?

March 7, 2017

No one would say no to that.  Yet, the fact remains that many heavy lift truck users are not experiencing the sort of lifespan that they would hope to get from a set of tires. Most tire manufacturers make claims that a tire’s lifespan will range between 2000 to 4000 hours.  That’s quite a spread. […]

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2017 Taylor Service Training Schedule is Set

February 16, 2017

Factory Training Improves Your Operation Factory trained technicians have a greater understanding of the product and systems enabling quicker diagnostics and faster maintenance and repairs which results in less machine downtime. Taylor Service training classes offer detailed analysis and study of all electrical, hydraulic, and air circuits that are employed on the Taylor model(s) being […]

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