Access to a Real Person is Key to Customer Service
How do you define customer support?
When you have a question, sometimes you just need to speak to a real person in real time.
Detailed and urgent questions are many times best communicated in a phone conversation. But auto-answering phone prompts are annoying, complicated, and a waste of your precious time.
At Taylor Machine Works International, we believe that excellent customer service and support begins from the moment you dial the phone.
During our regular business hours, expect every call to our office to be answered by a real person who can either handle your question directly or present you to the person who can.
Emails to our team are treated with the same attention to urgency. We commit ourselves to a timely response to every inquiry.
The Taylor Customer Service team continues to Define the Difference by providing the kind of customer support that we would expect for ourselves.
Anything less is simply unacceptable.
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